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Strategic Comms & PR 
Crisis & Media Handling 
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Training & Development 
Supporting you when it really matters
Our vast experience of crisis management and crisis handling can help to minimise reputational damage and keep key stakeholders onside during difficult times.
Stay calm, stay in control
In a fast-paced and interconnected world, a crisis can strike without warning, threatening your organisation’s integrity. We understand the importance of swift and effective crisis communications and have an excellent track record of handling high-profile media issues and crises with the utmost professionalism.
Whether it’s developing tailored crisis management strategies that address your unique needs and circumstances, responding to a crisis in real time or rebuilding trust and confidence in its aftermath, we can help you maintain control of the narrative and navigate adversity with confidence.
We are experts in:
We can conduct a thorough assessment of your organisation’s potential vulnerabilities and risk factors. We would then formulate a bespoke plan that gives you peace of mind should the worst happen.
Based on any potential threats and weaknesses we identify, we can develop tailored crisis management strategies that address your unique needs and circumstances. Whether it’s a natural disaster, a data breach or a PR nightmare, we’ll help you develop proactive measures to minimise their impact.
When every moment counts, our crisis-handling services include real-time monitoring and rapid response capabilities. We will provide immediate support and guidance, helping you navigate even the most challenging situations with confidence.
During a crisis, clear and transparent communication with stakeholders is essential. We’ll help to keep your customers, employees, board members and other key stakeholders informed and engaged throughout, demonstrating the transparency and accountability that will protect and preserve your organisation’s reputation and integrity.
We can act as your organisation’s dedicated press office during times of crisis, working tirelessly to manage media inquiries, draft press releases and co-ordinate with journalists to ensure your message is accurately conveyed.
Our core team features former journalists with an intimate knowledge of the media. By serving as a trusted intermediary between your organisation and the media in a crisis, we’ll help you maintain control of the narrative and protect your reputation.
Our reputation management and recovery strategies help you restore trust and confidence in the aftermath of a crisis. From proactive reputation-building campaigns to targeted PR efforts, we’ll help your organisation to emerge stronger.
The support received from MIH was invaluable. The lead consultant was clearly very experienced, with relevant expertise in the field, and it really helped that she had dealt in the past with a similar case. A phased approach to the media training was very useful and, although the experience was more than testing, my confidence and skills in handling difficult challenges grew as the session progressed.
Andy Morris | Chief Medical Officer | PAHT
Working with MIH was an absolute joy. From start to finish, the whole team was excellent – they really take the time to get to know you, your people and your organisation. That attention to detail, coupled with their extensive knowledge, resulted in a series of brilliant, and testing, media training sessions for our senior management team. I would definitely use MIH again and would highly recommend them.
Jacob Prichard | Head of Communications and Engagement | Milton Keynes University Hospital NHS Foundation Trust
MIH led a restructure and supported us with a particularly difficult issue, which required significant influencing and persuasive skills, as well as tenacity to see things through to a conclusion. It was a very significant contribution that they made.
Sue Noyes | (then) Chief Executive | East Midlands Ambulance Service
Case studies
CASE STUDY
Princess Alexandra Hospital NHS Trust
Princess Alexandra Hospital NHS Trust (PAHT) was dealing with a difficult and complex issue that required sensitive and careful handling.
CASE STUDY
Independent review (volunteer dismissal)
From our blog
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We’d love to hear more about your work, so we can share how we might be able to support you. No pressure, no obligation, no frills – just reach out and we’ll arrange an informal chat, either face to face or virtual, at a time that suits you.
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