Healthcare Consulting

SERVICES

Healthcare Consulting

Alongside our day-to-day communications and PR services, we specialise in healthcare consultancy, bringing Board-level expertise from both the NHS and independent healthcare sectors. Our in-depth understanding of the healthcare landscape, both public and private, enables us to grasp your challenges quickly and respond with effective, actionable solutions.

Much of our work is highly sensitive and confidential. However, we can provide references on request.

Expert support when you need it most

Some anonymised examples of our consultancy work include:

Governance, strategy and leadership

Leading the co-production of organisational vision, values, strategy and brand, ensuring inclusive staff and stakeholder engagement.
Preparing organisations for CQC Well-Led inspections, including governance reviews, Board/leadership development, mock interviews and organisational messaging.
Crisis planning and expert guidance on handling sensitive issues such as patient harm, negligence or service failures, with media training, message management and personal counsel for leaders.
Enhancing the reputation and visibility of organisations and leaders – either at times of crisis or as part of a strategic growth or development plan.
Executive coaching and mentoring to support leadership development.
Board development and facilitation e.g. to strengthen governance and decision-making, find team solutions to challenges, agree shared goals and achieve alignment

Communications and public engagement

Running PR and communications campaigns to drive behavioural change, such as public health initiatives.
Stakeholder management to gain buy-in, build meaningful relationships or resolve complex issues.
Designing and delivering consultation and engagement programmes that meet section 242 (‘Duty to Involve’) requirements under the Health and Social Care Act.

Operational and organisational change

Supporting mergers and acquisitions, including integration planning, brand development and stakeholder communications.
Lobbying and positioning to attract public funding, expand networks or raise an organisation’s profile.
Conducting in-depth reviews of communications and PR arrangements, with tailored recommendations for improvement.
Gathering insight to inform change or evaluate progress.
Designing solutions to complex operational challenges, such as developing a new staff car parking permit system for a major East Midlands hospital Trust, informed by staff insight and extensive consultation.

Case studies

CASE STUDY

UHUK

UHUK is a partnership of urgent healthcare social enterprise providers who cover 64% of the UK population.

CASE STUDY

Agentis Health Group

MIH collaborated with the Agentis leadership team and internal marketing colleagues to deliver a solution that combined strategic thinking with creative execution. We aligned launch messaging and approach, and ensured key stakeholders were appropriately informed.

CASE STUDY

One SYNLAB

CASE STUDY

NHS Nottingham City CCG

Having worked successfully with NHS Nottingham City CCG (City Clinical Commissioning Group) in 2014 to develop a new commissioning strategy, MIH was invited back to undertake a full refresh.

CASE STUDY

Leicester Fertility Centre

Through MIH’s expert facilitation and strategic insight, supported by an iterative approach, MIH was able to help us achieve clarity and consensus regarding our strategic goals and key areas of focus. As a result, we were able to present a comprehensive strategy for the CCG which everyone could understand and which we were all proud of, whilst at the same time securing buy-in from clinical leaders, healthcare partners, local people and other key stakeholders.
Dawn Smith | Chief Officer | NHS Nottingham City CCG

MIH expertly guided our leadership team through the development and launch of CWPT’s new vision, core purpose, strategic priorities and values.
Mel Coombes MBE | Chief Executive | Coventry and Warwickshire NHS Partnership Trust

“For several years, MIH were effectively SYNLAB UK&I’s communications team, providing counsel to leadership, running the press office and internal communications, and managing GP and clinician engagement. It was their exceptional insight to the NHS and pathology services that really added value. Not to mention that no matter the challenge, they responded with sound advice and an absolutely dedicated team we could trust.”
Lara Cresswell | Communications and Marketing Director | SYNLAB UK & Ireland

“MIH added significant value to the Trust and to senior colleagues, and I would have no hesitation in recommending them to other healthcare organisations about to undergo a CQC Well-led inspection or any other type of review.”
Alison Smith | Executive System Chief Nurse | North Cumbria Integrated Health and Care System, North Cumbria University Hospital / Cumbria Partnership Foundation Trust

MIH managed our communications and PR following a milestone CQC inspection. They successfully created an amazing buzz both within and outside the organisation using social media, media management, video, as well as more traditional methods. Our on-line and media presence soared as a result, as did our engagement with patients, staff, journalists, MPs and other stakeholders. Their work directly helped to improve our reputation and boost staff and patient morale, and we were also able to strengthen many of our key relationships.
Lance McCarthy | Chief Executive | Princess Alexandra Hospital NHS Trust

How we work

If you need expert support to make something happen, we’re here to help. Our approach is honest and results-driven – we only take on projects where we know we can make a meaningful, measurable impact.

Let’s start with a confidential, no-obligation conversation. If we’re not the right fit, we’ll tell you – our priority is finding the best solution for your needs.